Support
Shovey is a fast arena game for iPhone and iPad. Below are answers to the most common questions. If yours is not here, email me and I will help.
Get in touch
Questions, bugs or feedback. I read every message and usually reply within a couple of days.
Playing
Do I need other players to start a match?
No. Bots fill every empty slot, so a match starts straight away.
I lost my progress after reinstalling. Can you restore it?
Shovey has no accounts or servers. Your coins, gems, cosmetics and stats are saved on your device only. If you restore your iPhone from an iCloud or computer backup, they come back with it. Deleting the app deletes them.
Ads and Remove Ads
How do I remove the ads?
Open Settings › Ads in the game and subscribe to Remove Ads. It is an auto-renewing monthly subscription at £0.99 in the UK. Prices in other countries are set by Apple. Ads you choose to watch for a reward stay available.
I subscribed but I still see ads, or I changed phone.
Tap Restore purchases in Settings › Ads. Use the same Apple ID you subscribed with.
How do I cancel?
On your iPhone open Settings › your name › Subscriptions › Shovey and tap Cancel Subscription. You keep Remove Ads until the end of the period you paid for. Deleting the app does not cancel it.
Can I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com.
How do I change my ad privacy choices?
In the UK and EEA, open Settings › Privacy choices in Shovey to review your consent. To stop apps asking to track you, use iOS Settings › Privacy & Security › Tracking.
Something is wrong
The game crashed or something looks broken.
Email support@fostersdigital.com with your iPhone or iPad model, your iOS version and what you were doing. A screenshot helps.