Delete your Shovey account

Effective date: 10 October 2026

You can delete your Shovey account yourself inside the app, or ask us to do it by email. Deleting is permanent.

In the app (fastest)

Open Shovey and tap the Settings cog.
Scroll to Account and tap Delete account.
Confirm. Your account is removed straight away.

By email

If you cannot open the app, email support@fostersdigital.com with the subject "Delete my Shovey account". If you signed in with email, send it from that address. If you used Apple or Google, tell us which and the email on that account, and your player name. We may ask a question to check it is really you, and we will delete the account within 30 days (usually within a few days) and confirm by reply.

A guest account is not linked to any email address or real name, so we cannot match one to a request. Use the in-app option on the phone where you play.

What is deleted

Your profile: player name, Coins, Gems, cosmetics, quick-chat phrases and match stats.
Your sign-in links (Apple, Google or email, and the stored password hash) and the account itself.

What we keep

Match and purchase records, without anything that identifies you, so rewards are not paid twice and for fraud prevention and accounting.
Operational server logs, which expire automatically after a limited time (currently about a month at most).

Deleting your account does not cancel a subscription. Cancel Remove Ads in the App Store or Google Play first (see Support). If you used Sign in with Apple, you can also remove Shovey in iOS Settings › your name › Sign-In & Security › Sign in with Apple. Deleting does not delete data Google holds for ads; see our privacy policy.